Customer Care Retention

Job Category : IT Business

Position Description

• Understand and responses or escalation to the needs of customers.
• Serve the needs of customers in basic and further technical engineering, like a troubleshooting network/customers email, handle the administration Basic questions, request for information or a communication service via e-mail, phone or chat.
• Provide solutions and suggestions are useful for customers.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests.
• Eploring opportunities to add value to job accomplishments.
• Resolves problems by clarifying issues.
• Rsearching and exploring answers and alternative solutions.
• Implementing solutions.
• Escalating unresolved problems, completing solution.

Minimum Qualifications

• Candidate must possess at least Diploma in any field.
• Required language(s): English, Indonesia.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
• Have an experience in ISP industry.

Required Skills

• Ms. Office.
• Communication Skill.
• Retention.
• Call Center.