Customer Care Retention

PT Cyberindo Aditama (CBN)

Job Category : IT Business

Position Description

  • Understand and responses or escalation to the needs of customers.
  • Serve the needs of customers in basic and further technical engineering, like a troubleshooting network/customers email, handle the administration Basic questions, request for information or a communication service via e-mail, phone or chat.
  • Provide solutions and suggestions are useful for customers.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests.
  • Eploring opportunities to add value to job accomplishments.
  • Resolves problems by clarifying issues.
  • Rsearching and exploring answers and alternative solutions.
  • Implementing solutions.
  • Escalating unresolved problems, completing solution.

Minimum Qualifications

  • Candidate must possess at least Diploma in any field.
  • Required language(s): English, Indonesia.
  • At least 1 Year(s) of working experience in the related field is required for this position.
  • Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
  • Have an experience in ISP industry.

Required Skills

  • Ms. Office.
  • Communication Skill.
  • Retention.
  • Call Center.

Job Summary

Job Type :


Location :

Cyber 2 Tower 33rd Floor, Jl HR Rasuna Said


Ms. Office, Communication Skill, Retention, Call Center, Minimum 1 Year Experience, Experience in ISP industry, Must Possess at least Diploma

PT Cyberindo Aditama (CBN)

lokasiJl. HR Rasuna Said X5 No. 13 Jakarta Selatan

At the start of Indonesia’s communication industry history, CBN has been one of the pioneer in that strongly emerged from its focus in business, commitment in service and endless product innovations. CBN is the leading ICT company in Indonesia, providing the most reliable Internet Services, Data Center, Cloud Computing and Interactive TV. CBN has thousands of kilometers Fiber Optic Network infrastructure and growing rapidly since in Indonesia since 1996.


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