Technical Agent Support
PT Cyberindo Aditama (CBN)
Job Category : Technical & Quality Assurance
Position Description
- Understand and responses or escalation to the needs of customers.
- Serve the needs of customers in basic and further technical engineering, like a troubleshooting network/customers email, handle the administration Basic Questions, request for information or a communication service via e-mail, phone or chat.
- Provide solutions and suggestions are useful for customers.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Minimum Qualifications
- Maximum 30 years old.
- Candidate must possess at least Diploma in any field.
- Can speak English fluently. TOEFL = 450.
- At least 1 Year(s) of working experience in the related field is required for this position.
- Have an experience in ISP industry.
- Ready to work shifting hour.
- Certified MTCNA & MTCTCE (more prefer).
- Preferably Staff (non-management & non-supervisor) specialized in Customer Service or equivalent.
Required Skills
- Able troubleshooting for basic network problems.
Job Summary
Job Type :
Full-time
Location :
Cyber 2 Tower 33rd Floor, Jl HR Rasuna Said
Tags
1 Year Experience, TOEFL, MTCNA, MTCTCE, Maximum 30 Years Old, Must Possess at least Diploma, Experience in ISP Industry
PT Cyberindo Aditama (CBN)
Jl. HR Rasuna Said X5 No. 13 Jakarta Selatan
Digital
At the start of Indonesia’s communication industry history, CBN has been one of the pioneer in that strongly emerged from its focus in business, commitment in service and endless product innovations. CBN is the leading ICT company in Indonesia, providing the most reliable Internet Services, Data Center, Cloud Computing and Interactive TV. CBN has thousands of kilometers Fiber Optic Network infrastructure and growing rapidly since in Indonesia since 1996.
