Application Support
PT. Jasa Teknologi Informasi IBM
Job Category : Software Engineer, IT Business
Position Description
- Support and monitor application functionality and reliability 24x7.
- Support information for proposed solution of application problem.
- Handle and execute technical changes required to solve customer application problem.
- Support information of identification and escalation regarding application problem and operational issue.
- Supervise, coordinate and check the technical deployment of new software update.
- Check and ensure that security and performance aspect of new initiatives are considered prior integration to production system.
- Support and perform UAT with business user for new product, system or software release before implementation or deployment in production system.
- Handle daily tickets and complaints.
Minimum Qualifications
- Candidate must possess at least Diploma, Bachelor's Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent.
- At least 1 year(s) of working experience in Telecommunication & Information Technology.
- Willing to work shifting.
Required Skills
- Good knowledge and familiar with:
- Operating System: Unix/Linux, Windows.
- Database: Oracle, SQL*Server.
- Programming: PL/SQL, Shell Script.
- Knowledge of Telecom Network elements, Payments Systems, AIR , SDP, CCN, EMA, Provisioning, MINSAT/ECMS, HSS , SAPC.
- Good English communication skills (written and oral).
- Willing to work on customer site.
Job Summary
Job Type :
Full-time
Location :
Jakarta
Tags
Engineering, Computer Science, Information Technology, 1 Year Experience, Work Shifting, Oracle, SQL*Server, PL/SQL, Shell Script, Telecom Network Elements, Payments Systems, AIR, SDP, CCN, EMA, Provisioning, MINSAT/ECMS, HSS, SAPC
PT. Jasa Teknologi Informasi IBM
The Plaza Office Tower, 16th Fl., Jl. MH Thamrin Kav. 28-30, Jakarta Pusat
IT Consultancy & Services
Was founded in 2003, supporting IBM in providing skilled resources to install - move - add - change (IMAC), and to perform other activities that relates to after sales support for IBM products in Indonesia.
To support the Strategic Objectives of IBM Indonesia in providing comprehensive end-to-end IT solutions for the community, in July 2010 IBM-JTI was transformed, re-shaping its missions, and strengthening the company with new Organizations structure, including the establishment of Business Development function that will focus in developing Solutions that will address the needs of comprehensive IT solutions of the Clients in the market. Today, IBM- JTI provides Total solution services, from IT Infrastructure aspect: Hardware and Software, to the Business aspect, which includes not only IBM Products but also other leading non IBM Products. IBM-JTI will propose the best available solutions that meet Clients needs andrequirements regardless the Brand of the Products.
As an IBM company, we embrace IBM Values and Business Conduct Guidelines. IBM-JTI aims to build the company into a well established and respectable Indonesia company with a strong management team by continuing strive for excellence and commitment to quality, providing effective and efficient Solution to Clients, contributing to the country in creating job opportunities and transfer of advanced technology.
